What do I do if I get a publishing error on Family Tree Builder?

If you receive a publishing error in Family Tree Builder, please check if you have any network security or communications software running on your computer, or on the network which your computer is a part of. This may include firewalls, proxy servers and/or routers. The presence of such software or hardware may cause problems communicating with MyHeritage unless properly configured.

Try to upgrade to the latest version of Family Tree Builder, through the Tools > Check for updates menu.

If you continue to receive a publishing error, please contact our support using the MyHeritage Support form.

Please include the following information:

• Your version of Family Tree Builder (Help > About Family Tree Builder)
• Your operating system and anti virus software
• The exact text of the error message
• If possible, a screen shot of the error message

We will do our best to assist you as soon as possible.